Shipping policy
Postage Policy
At Voyagers Hook , we aim to ensure that your orders are delivered safely and promptly. This postage policy outlines our shipping procedures, costs, and delivery times.
1. Shipping Rates and Costs
Domestic Shipping:
Shipping costs for domestic orders depend on the size, weight, and delivery location of the package. The shipping cost will be calculated at checkout before finalising the order. We offer various shipping options, including standard and express delivery.International Shipping:
For international orders, the shipping cost will be calculated at checkout based on the destination country and package weight. International shipping times and costs may vary depending on the destination.Free Shipping:
We offer free standard shipping on orders over £75 for domestic orders only. This offer may vary based on promotions or specific terms and conditions. We also offer free shipping to members with a paid subscription.
2. Shipping Methods
We offer the following shipping methods:
Standard Shipping: Delivery typically within 5 business days.
Express Shipping: Delivery within 2 business days (available for domestic orders only).
Shipping method availability and pricing will be displayed at checkout.
3. Order Processing Time
All orders are processed and shipped within 2 business days of receiving payment unless otherwise stated in the item listing. The majority of orders are shipped same day.
Orders placed on weekends or holidays will be processed the following business day.
4. Delivery Times
Domestic Orders:
Standard delivery typically takes between 2 and 5 business days. Expedited and express options are available for faster delivery.International Orders:
Delivery times for international orders vary based on the destination country and customs procedures. Please allow 1 to 2 weeks for international shipping.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can track the status of your shipment through the tracking link provided in the email.
6. International Customs and Duties
For international shipments, customers are responsible for any customs fees, taxes, or duties imposed by their country's government. These charges are not included in the shipping costs and must be paid by the customer upon delivery.
7. Incorrect or Incomplete Address
Please ensure that your shipping address is correct at the time of placing the order. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you notice an error with your shipping address, please contact our customer service team immediately.
8. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact our customer service team at info@voyagershook.com . We will assist in filing a claim with the shipping carrier and ensure a resolution.
9. Return and Exchange Shipping Costs
If you are returning or exchanging an item, the customer is responsible for the shipping costs unless the return is due to a mistake made by Voyagers Hook (e.g., damaged or incorrect items). If you are returning items under our return policy, we recommend using a trackable shipping service to ensure that your return is received.
10. Shipping Restrictions
Please contact us if your area isn’t listed in the shipped to locations and we will get a shipping quote for you.
11. Changes to This Policy
Voyagers Hook reserves the right to update or change this postage policy at any time. Any changes will be posted on this page with the revised date.
Prices
Our prices for domestic shipping are as below:
Next working Day -
up to 1kg - £4.99
over 1kg - £9.99
Long items over 150cm - £7.99
Standard Shipping (based on weight)-
Up to 50g (letter size) - Free
Up to 1kg - £1.99
1kg - 5kg - £3.99
5kg - 10kg - 6.99
10kg - 15kg - 9.99
Orders over 15kg - £19.99
All orders over £75 include free shipping.
Live bait shipping:
If you order worms to be shipped direct they will come from the supplier. the postage charges are charged by them and are as follows:
Worms upto 250g - £4.50, sent next day if ordered before 12pm with Royal Mail.
worms over 250g - £5.79, sent next day if ordered before 12pm with Royal Mail.
Courier
We currently use a mix of couriers, please let us know if you have any issues with a particular service.
Our shipping partners include:
Royal Mail
Evri
UPS
DPD
For any further questions or clarifications, please feel free to contact our customer service team at info@voyagershook.com or use the chat function.