Postage ranges depending on the weight of your parcel. Below are all of our domestic postage charges.

Next working Day -

up to 1kg - £4.99

over 1kg - £9.99

Long items over 150cm - £7.99

Standard Shipping (based on weight)-

Up to 50g (letter size) - Free

Up to 1kg - £1.99

1kg - 5kg - £3.99

5kg - 10kg - 6.99

10kg - 15kg - 9.99

Orders over 15kg - £19.99

All orders over £50 include free shipping. 

Live bait shipping:

If you order worms to be shipped direct they will come from the supplier. the postage charges are charged by them and are as follows:

Worms upto 250g - £4.50, sent next day if ordered before 12pm with Royal Mail.

worms over 250g - £5.79, sent next day if ordered before 12pm with Royal Mail.

We use

Royal Mail for letter sized items.

We use EVRI for most items unto 120cm.

We use UPS for longer items like 12ft fishing rods.

As soon as your item is dispatched you will receive a tracking number to your email and phone number.

Please reach out if your item hasn’t arrived within 7 days. We can then chase this with the relevant company.

Please note, delays can sometimes happen at busier times of the year and these are out of our control after the item leaves us.

We can not offer this as we would then be responsible if the item was lost.

If you would like to have your parcel left somewhere please reach out to the courier with your tracking number and request this with them.

All postage is priced at less than cost. If you feel the postage price is too high please contact us so we can check there isn’t an issue with the system.

Please also check that the correct country is selected at check out.

We do offer free shipping on certain items. If an item is free shipping it will be displayed in the title.

You can also receive free shipping for orders over £75 by using FREESHIP75 at checkout.

All members of Trout tier and above also receive free shipping on all products regardless of price.

We offer local deliver at a reduced rate. Please select local delivery at check out and we will send you your delivery details.

We accept the following:

• Apple pay

• Paypal

• Clear Pay

• Klarna

• Link

• Visa

• Mastercard

• American Express

• Discover

• JCB.

these sometimes go into the junk folder. If you have checked there and still have not received one please reach out on the contact us form below and we will look into this for you.

All gift cards can be used online and in person.

some discount codes have an expiry date attached to them. If you think that your code should still work, please reach out and we will have a look at it for you.

Unless otherwise stated sharing of codes is prohibited. Most discount codes we produce are solely for the person we send them to. If they get used by others we will cancel the order and the discount code for future use.

All orders that you wish to be amended will need to be done so by email. we usually send orders out at about 4pm so along as you have contacted us before then there should not be an issue. If the item has already been dispatched, unfortunately there is nothing we can do until the item is back to us.

You can cancel your order at any time along as the item has not been dispatched. if you need to cancel your order please contact us using the button below and we will can look into it for you. If you have received a dispatch email we would not be able to cancel the order until the item is back with us.

Yes by all means.

Please select collection at check out and we will forward your collection number to your email address.

we accept returns up to 14 days after delivery. Please contact us before sending to get a returns number.

We can offer a full refund only if the item comes back to us in the same condition it left.

Postage is not refundable for unwanted items.

Refunds will be processed within 24 hours of receipt of the returned item.

For more information consult our terms and conditions.

If you have received the wrong item from us, please let us know, we will get a returns label out to you and a new item straight away.

For more information consult our terms and conditions.

We ask that all items are checked within 24 hours of receiving from the courier.

If the item is damaged please contact us with a photo of the packaging and the damaged item. We will then send a return number with a free label and get a new item sent out to you straight away.

For more information consult our terms and conditions.

Any items that have developed a fault and have been purchased within the warranty period can be returned for either a repair or replacement. Voyagers Hook Fishing Company reserves the right to return any faulty goods to the manufacturer before exchanging or refunding where necessary. If the manufacturer deems the fault not to be that of the product, Voyagers Hook Fishing Company reserve the right not to issue an exchange or refund, we will give you full details of the reason upon request.

Please note, that we are entirely in the hands of the manufacturer when it comes to warranty terms and conditions. We will always work as hard as we can to ensure that the outcome is the one that you, as our customer, are entirely satisfied with. You should allow approximately 21 working days for the entire returns/repair/replacement procedure to be completed.

We do not accept returns on live/dead baits or gift cards.

If you have a warranty issue, please reach out to us using the contact form below.

if for any reason you are not fully satisfied with the service you received by Voyagers Hook Fishing Company staff please reach out using the contact us form below and we will endeavour to resolve your issue as quickly as possible. within 48 working hours.

if you follow the below link it will take you to the membership info page where you can select the right membership for you.

memberships

included in the Carp membership you will receive;

• a 17.5% single use discount code on sign up.

• Free shipping on all products.

• 150 welcome Hook Points.

• entry into our competitions.

• Monthly newsletters.

• Access to our community.

• 1 Hook Point for every £1 spend.

• Access to exclusive members only offers and discounts.

Hook Points are a members only benefit. Quite like major supermarkets points, every time you spend you will earn points. You can also earn points for subscribing to our social media, recommending friends etc. these hook points can be redeemed for items in the store, or for discounts depending on the amount you have.

We will send out a points statement to your preferred email address once a month.

Of course. Please let us know by email or writing if you ever want to cancel your subscription. Please give us 30 days notice so we can sort all of the boring admin out. Any accrued Hook Points will be given to you to use as a discount code. Eg. if you have 1000 hook points we will give you a £10 voucher.